"The CONRAC pickup is clean and the counter is open 24 hours — no hard constraints at this location. Two things to sort before you fly: join Avis Preferred (free, skips the counter) and check the checkout total before confirming, since Georgia's tax layer adds meaningfully to the base rate."
Hartsfield-Jackson is the world's busiest airport, and all rental cars — Avis included — are in a single off-terminal facility reached by a free automated train. The pickup process is straightforward once you know the route. What catches most first-time renters at ATL isn't the counter — it's the gap between the rate they searched and the total at checkout, which includes a Georgia-specific tax layer that applies to every brand at every terminal.
This page covers how to get to the CONRAC from your terminal, what the surcharge stack looks like before you confirm, and one logistics note that matters right now: active construction on the Return Bridge is adding time to the return leg. Bring that buffer.
Getting to the CONRAC
From the terminal
Hartsfield-Jackson consolidates all rental car companies — including Avis — in a single off-terminal facility: the CONRAC at 2200 Rental Car Center Parkway, College Park, GA 30337. It's about 1.5 miles from the domestic terminals. After baggage claim, follow signs for the ATL SkyTrain — the free automated people mover that connects all concourses to the CONRAC. The ride takes around five minutes and runs 24 hours.
If you're arriving on an international flight at the Maynard H. Jackson Jr. International Terminal, two routes work. A dedicated rental car shuttle runs directly from the International Terminal to the CONRAC — the easier option if you're travelling with a lot of luggage. Alternatively, take the International–Domestic shuttle first, then the SkyTrain from the domestic side.
At the counter
Avis Preferred members bypass the counter at ATL — go straight to the vehicle assigned to your membership. Non-members check in at the Avis counter inside the CONRAC. The counter is open 24 hours. Peak periods — Friday evenings, Sunday nights, and holidays — push wait times up. At quiet times it's 10 to 15 minutes.
If you booked through a third-party platform like DiscoverCars, your booking generates an Avis confirmation number. Use it to add your Preferred number via Manage My Reservation on Avis's site before you travel — the same skip-the-counter benefit applies.
Returning the car
Return signs inside the CONRAC direct you to the Avis return area. An agent inspects the car and closes the rental on the spot. The return process is generally faster than pickup.
The current issue is timing: Avis's own location page flags that construction on the Return Bridge is ongoing and tells all travellers to allow an extra 30 minutes when returning. The expressways near ATL — I-75 and I-85 — also back up during rush hour, compounding the timing risk. Leave more buffer than you think you need, especially on weekday mornings and evenings.
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What Georgia adds to the price
The rate you see when searching is the daily base rate. At an airport location in Georgia, four mandatory charges stack on top before you confirm. None of them are Avis-specific — they apply to every brand at every terminal at ATL.
- Airport Concession Recovery Fee (11.11%) — the airport access cost passed through to the renter. The same rate applies across all Georgia airport locations except Savannah, which charges 9.25%.
- Customer Facility Charge (per rental day) — funds the CONRAC facility. ATL's rate is currently between $5 and $8.50/day depending on the source; your checkout will show the exact figure before you confirm. Verify this against your booking simulation before publishing — see the pre-publish checklist above.
- Georgia sales tax — state and local combined rate, which varies slightly within Atlanta but runs around 7.75% in the city.
- Motor Vehicle Excise Tax (3%) — applies in Atlanta specifically, not across all of Georgia.
All four appear as separate line items at online checkout before you confirm. The total lands meaningfully higher than the base rate, but nothing is hidden. Optional add-ons — LDW, toll pass, fuel plan — are on top of that and fully declinable. The Avis review covers each one and what to sort before you arrive at the counter.
The verdict
If you haven't booked yet: Avis at ATL is a solid choice. The score sits in "Very good" territory, the CONRAC is well-organised, and the 24-hour counter means even late arrivals aren't a problem — unlike some locations where counter hours are a genuine constraint. The surcharge stack at checkout will look higher than the search rate, but it's the same for every brand at the airport. If you're deciding between Avis and another supplier at ATL, the Avis vs Enterprise comparison covers where the price differences actually come from.
If you're already booked: Four things before pickup. Join Avis Preferred if you haven't — free, and it skips the counter. Confirm your credit card's rental collision coverage so the LDW decision at the tablet is a confirmation, not a cold decision. Check Avis's ATL location page for the current status of the Return Bridge construction and build in 30 extra minutes on the return leg. Photograph the full exterior and interior of the car at pickup before you drive off — your phone timestamps it automatically.
If you've returned the car and a charge has appeared: Start with your booking platform if you booked through a third party — they have direct leverage with the supplier. Then contact Avis in writing with your rental agreement and photos. Give them one week. Credit card chargeback with documentation is the next step if nothing moves. Post-return charges can arrive several weeks after the rental closes — check your statements even after the deposit hold has cleared.
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- The ATL Return Bridge is currently under construction — Avis is telling all travellers to allow 30 extra minutes when returning. Confirm status against your booking confirmation before you travel.
- Atlanta airport rentals carry a concession recovery fee (11.11%), a Customer Facility Charge, and Georgia state and local taxes on top of the base rate. The total is itemised at online checkout before you confirm.
- More than 29 minutes late on return triggers an extra charge. I-75/I-85 near the airport backs up during rush hour — leave more buffer than you think you need.
- Debit cards are not accepted at most Avis airport locations. Use a credit card — it releases the deposit hold faster and gives you a cleaner dispute path if a post-return charge appears.
- Photograph the full exterior and interior at pickup and return. Post-return charges are the dominant complaint pattern across the Avis network, and photos are what resolves them.
- Avis Preferred membership is free and skips the counter at ATL. If you booked through a platform like DiscoverCars, you can add your Preferred number via Manage My Reservation before you travel.
Frequently asked questions
Where do I pick up my Avis rental at Atlanta airport?
All rental car companies at ATL, including Avis, are in the Consolidated Rental Car facility (CONRAC) at 2200 Rental Car Center Parkway, College Park, GA 30337. From the domestic terminal, follow signs for the ATL SkyTrain — a free automated train that connects all concourses to the CONRAC. It runs 24 hours and takes around five minutes. From the International Terminal, look for a dedicated rental car shuttle directly to the CONRAC; alternatively, take the shuttle to the Domestic Terminal first, then the SkyTrain. Verify the current address and any pickup-instruction updates against your booking confirmation before you travel.
I already booked Avis at Atlanta — what should I do before pickup?
Three things: join Avis Preferred before you fly — it's free and skips the counter at ATL on your existing booking (add your number via Manage My Reservation on Avis's site). Confirm your credit card's rental collision coverage so you can decline the LDW with a clear decision rather than a counter guess. And allow 30 extra minutes when planning your return — construction on the ATL Return Bridge is ongoing and Avis flags it explicitly in their current pickup instructions.
What fees does Avis add at Atlanta Hartsfield-Jackson on top of the base rate?
Four unavoidable charges on top of the daily rate: a Concession Recovery Fee (11.11% of the subtotal), a Customer Facility Charge per rental day (verify the current rate against your checkout — published sources range from $5 to $8.50/day as of mid-2026), Georgia sales tax (state and local combined rate in Atlanta), and a Motor Vehicle Excise Tax (3% in Atlanta). Everything is itemised before you confirm online, so nothing appears unannounced. Optional add-ons — LDW, toll pass, fuel plan — are on top of that and fully declinable.
How does Avis at Atlanta compare to other suppliers at ATL?
Avis scores 8.2 out of 10 on DiscoverCars at ATL — well above the network average and one of the stronger results at a major US hub. That puts it alongside Chicago O'Hare (8.3) and close to Las Vegas (8.8) in the Avis US network. Other strong-scoring brands operate at ATL too, so it's worth a quick comparison on DiscoverCars to see what the score looks like across all suppliers at that airport on your dates.
Is Atlanta a good Avis location compared to other US airports?
Yes. Avis scores 8.2 at ATL, which sits in "Very good" territory on DiscoverCars. For context, the weakest US Avis locations — Dulles (7.3) and San Diego (7.4) — are the ones worth checking alternatives at first. Atlanta is not in that category.
Avis charged me after I returned the car at Atlanta — what are my options?
If you booked through a third-party platform like DiscoverCars, start there — they have direct leverage with the supplier. Then contact Avis in writing with your rental agreement and pickup and return photos. Give them one week to respond. If nothing moves, a credit card chargeback with your documentation is the next step. Post-return charges at Avis can arrive several weeks after the rental closes — check your card statements even after the deposit hold has cleared.
